Services
Where Service is More Than a Slogan
When you need door hardware, you need door hardware now. So we’ve equipped our experienced staff to process, pull and ship
your order the same day we receive it — with greater than 99 percent accuracy. Service is more than a slogan at HSI.
It’s a daily commitment to our customers.
- Over 30 different door lock and hardware lines including Schlage, Baldwin, and Kwikset
- Nationwide, same-day shipping with no minimum order
- Delivery in one to five business days on all in-stock items. See shipping statistics below.
- Greater than 99 percent order accuracy
- Keying services include master and grandmaster keying, key-alike and construction keying — delivered when you need it
- Drop shipments
- Blind shipments (We ship under your name, not HSI — Your customer never knows a third party was involved)
- Air freight available at additional charge
- On-line inventory system for reliable, easy orders
- Email notification of package shipment is available on all orders shipped by UPS
- Sales representatives available from 8:00 AM EST to 8:00 PM EST Monday – Friday
Check out statistics
This word-for-word report from UPS shows just how seriously we take service at HSI. If you’re getting less
timely shipping from your current supplier, it’s time to contact HSI.
HARDWARE SUPPLIERS OF AMERICA
On-Time Performance Summary - 99.0%
Ground Days in Transit
The cumulative total percentage of your ground packages delivered within these business days.
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